芝加哥Customer Support Assistant Manager

  • 联系人:Beyondmenu
  • 所在地区:伊利诺斯 > 芝加哥
  • 电话:6307763590
  • 申请职位:  发送简历申请该职位
  • 发布时间:2017-7-6
今题网 - 北美最大的工作招聘分类信息平台
重要安全提示:
有不法分子发布虚假信息,目的是骗取大家的QQ号码, 盗取号码以后进行诈骗。切勿点击含有链接URL的信息, 切记正规公司是不会用QQ号码作为联系方式的。X
  • 种类:助理 经理

职位描述

Customer Support Assistant Manager Position

Beyondmenu.com is a growing restaurant online ordering company that is hiring a Customer Support Assistant Manager to assisting managers to maintain customer satisfaction and manage remote customer support team. (Most of them are online freelancers, but you will be working in our Chicago office)

The Customer Service Assistant Manager maintains customer satisfaction by recruiting and managing remote online staff members, improving processes and resolving customer service issues.


Main Responsibilities

Assist Customer Service Managers to Monitor and oversee the daily operation of customer support team to ensure high quality performance
Assign team members to specific tasks/projects and assist with work schedule assignments
Identify and implement strategies to coach, develop and motivate the remote team
Provide customer support team performance feedback to managers and coaching existing team members
Resolve escalating issues for customer support team members by providing appropriate coaching, counseling, direction and resolution

Job Requirements

Must be a thinker that can identify customer support structure flaws and quality issues and can put the plan into action, check result, retrofit and perfect the plan
Must be a fast learner and can clearly express his/her ideas and plans in writing so other colleagues can easily understand the objections
Must have strong communications skills
Must have great attention to detail
Must be personable and comfortable interacting with customers daily
Previous customer service and sales experience is a plus
Chinese speaking preferred

Could be Part-time or Full time. 如果工作获得公司认可 可以申请H1B
Please send resume to career@beyondmenu.com联系我时,请一定说明是从今题北美网看到的,谢谢!

申请职位:  发送简历申请该职位

相关图片

芝加哥助理 经理相关信息


Copyright © 2018 Jinti.net All Rights Reserved
版权所有北美今题网 未经许可,不得转载。